Returns - General
We offer a 30-day return policy for exchanges or refunds.
To be eligible to receive an exchange or refund, your item(s) must be unworn in original condition and packaging.
Your item(s) should be sent back to us within 14 days of receiving your order. Returns outside these timeframes may be accepted at our sole discretion.
Disclaimer: any sale item is considered a final sale and is non-refundable. If a final sale item is shipped back to us without previously being confirmed and authorized, unfortunately we are unable to accept the package and it shall be returned to the sender.
To return your product, please use the included return label to mail your product back to our facility. Please fill out the return slip explaining the reason for your return and whether you would like to receive an exchange. A confirmation email of this shall be sent upon our receipt of the item for your records.
International customers are responsible for covering shipping costs for returning your item. Shipping costs are non-refundable. Please note any customs/duty charges are the responsibility of the recipient, we do not include these costs in shipping as this is something which occurs at the point of arrival in the destination.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
For items of high value, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Proof of Purchase
All items sold, online or in physical store, are accompanied by a receipt. To complete your return, we require the receipt or proof of purchase. In the situation where the receipt is missing for your purchase, please print proof of purchase from your order history on our website or email us at email@example.com to obtain a copy, before you ship any purchased item back to us.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
We provide refunds only in exceptional cases, that being agreed by and at the discretion of the individual handling the return.
Only regular priced items may be returned for refund. Sale items can only be returned for exchange if requirement for exchange, as listed above, are met. Please feel free to contact us at firstname.lastname@example.org to check item availability before sending the sale item back for exchange.
Backorders & Pre-Orders
If you have selected an item that is out of stock & available for backorder or available for pre-order, when selecting the item, you are provided with a timeframe for shipping. By checking out and marking the 'I understand your terms' checkbox, you are stating you are aware and accepting of this timeframe for product shipment.
How Am I Refunded for a Cancelled Order?
If you cancel your order before it is processed, you will be reimbursed in the original form of your payment. If you paid by credit card, the same amount will be refunded back to your credit card. Depending on your bank, it may take a few business days for the refunded amount to show up on your bank statement.