Love your bag, and it’ll love you forever.
To help preserve your bag over time, we recommend below easy steps to clean and condition your Allégorie bag, preferably every three months, or whenever needed.
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Like you would care for any leather bags, avoid water, extreme temperature (hot or cold), sharp objects.
To best preserve the quality of your Allégorie bag , we recommend clean and condition the leather every three months, or as often as necessary. More information on how to care for different leather can be found below on this page.
Start with a Q-tip or small brush to gently clean the surface of your bag. Avoid rubbing the surface.
Follow with natural beeswax to moisturize the surface. Apply a small amount to a clean, soft cloth, and gently apply onto the leather using strokes following one direction. Avoiding circular or repetitive strokes at the same spot. Let the bag rest for 30 minutes in a well-ventilated area and avoid direct heat.
Allégorie also provides in-house beeswax products. Click here.
Start with a damp cloth to gently rub away any spots, and wipe off any surface dirt and scuff marks. Then use a clean, soft cloth to apply a layer of natural beeswax to moisturize the surface. Let the bag rest for 30 minutes in well-ventilated area and avoid direct heat.
Use only water-based solutions to clean the materials. Do not use solvents such as alcohol, acetone, paint thinner, bleach, oil, vinegar, or waxes, as these will cause permanent damage to the material.
For spills or stains, remove as quickly as possible with a cotton cloth damped in water. If the stain remains, damp the cloth with some highly diluted soap water. Simply tap the area of stains and avoid rubbing the material. Dry the surface with a dry white cotton cloth.
Our lining materials are inherently resistant to spills and stains, washable and can be dry cleaned. They are also animal-friendly and doesn't absorb pet odors.
When caring for our lining materials, start with a damp cloth to gently rub away spots, then use a brush to remove surface dirt and scuff marks. Brush all over to revive the nap (the soft fibers that give its velvety texture).
Your Allégorie bag is made to last, but if something happens, we’re here to help. We offer a one-year warranty on all Allégorie bags. For any quality-related issues within this time frame, repairs are on us. Beyond the warranty, repairs are offered at set fees.
All repairs are done at our partner workshop by experienced craftsmen, and with meticulous care.
For any of Allégorie bag that is beyond repair, we offer a trade-in program where you can exchange your "retired" bag for a store credit. Please note that all bags for the trade-in program are subject to an assessment by our technicians.
To submit your bag for repair, please contact email@example.com. Our team will guide you through the process, including but not limited to assessing the condition of the bag, consulting on best method for caring and condition, providing estimated fees, and facilitating the process of sending your bag to our repair workshop.
Depending on the condition of the bag and the capacity of our workshop, the repair may take four to six weeks once we receive the bag. Please note that this estimation does not include the time for transporting the bag. Shipping time varies depending on your location and the carrier selected.