Product Care & Repairs
Love your bag, and it’ll love you forever. To help preserve your bag over time, we recommend below easy steps to clean and condition your Allégorie bag, preferably every three months, or whenever needed.
General Tips on Preserve Your Allégorie Bag
Like you would care for any leather bags, when using your Allégorie bag, avoid water, extreme temperature (hot or cold), and sharp objects. Keep it free from dust by dusting with a cloth and storing in a dust bag.
How to Clean and Condition Your Mango Tango Leather Bag
Start with a Q-tip or small brush to gently clean the surface of your bag. Avoid rubbing the surface.
Follow with natural beeswax to moisturize the surface. Apply a small amount to a clean, soft cloth, and gently apply onto the leather using strokes following one direction. Avoiding circular or repetitive strokes at the same spot. Let the bag rest for 30 minutes in well-ventilated area and avoid direct heat.
How to Clean and Condition Your Gala Series Leather Bags
Start with a damp cloth to gently rub away any spots, and wipe off any surface dirt and scuff marks. Then use a clean, soft cloth to apply a layer of natural beeswax to moisturize the surface. Let the bag rest for 30 minutes in well-ventilated area and avoid direct heat.
How to Clean Lining Materials
Our lining materials are inherently resistant to spills and stains, Washable and can be dry cleaned. They are also animal-friendly and doesn't absorb pet odors.
When caring for our lining materials, start with a damp cloth to gently rub away spots, then use a brush to remove surface dirt and scuff marks. Brush all over to revive the nap (the soft fibers that give its velvety texture).
Repairs and Warranty
Your Allégorie bag is made to last, but if something happens, we’re here to help. We offer a one-year warranty on all Allégorie bags and small leather goods purchased directly from Allégorie. For any quality-related issues within this time frame, repairs are on us. Beyond the warranty, repairs are offered at set fees.
All repairs are done at our partner workshop by experienced craftsmen—and with meticulous care.
Submit Your Bag for Repair
To submit your bag for repair, please contact firstname.lastname@example.org. Our team will guide you through the process, including but not limited to assessing the condition of the bag, consulting on best method for caring and condition, providing estimated fees, and facilitating the process of sending your bag to our repair workshop.
How Long Does Repair Take
Depending on the condition of the bag and the capacity of our workshop, the repair may take four to six weeks once we receive the bag. Please note that this estimation does not include the time for transporting the bag. Shipping time varies depending on your location and the carrier selected.