Disclaimer: The policies stated here apply only to the merchandises purchased directly from Allégorie.
How much does shipping cost?
Unless specified otherwise, we offer free standard shipping within the U.S.A for purchases above $150 before tax.
For international shipping. We accept all international orders and you will be offered international shipping options at the check-out. Please be advised all international orders are subject to duties and fees that are fully covered by the customer. Any customs/duty charges are the responsibility of the recipient, we do not include these costs in shipping as this is something which occurs at the point of arrival in the destination.
How soon can I expect to receive my package?
Most of our orders are shipped within 2 business days of purchase. If you need your item(s) sooner and are within the U.S., please select an expedited shipping option, additional fees will apply. Any additional shipping costs are nonrefundable.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery yet.
Once your order is shipped, we estimate you will receive your order within 2-5 business days of its ship date. Please note additional time maybe needed if you are in Hawaii, Alaska, US Virgin Islands.
For international orders, additional time may apply depending on distance, custom and weather.
Pleas note that you are responsible for any applicable import duties and fees. If your order is subject to import duty, your custom may contact you via mail, phone or email to collect payments from you before releasing the merchandise.
How do I track my order?
1. You can track your order with the tracking number in your order confirmation email.
2. You can also log into your account and check the order tracking number under “my historical order”.
3. Or you can easily reach out to us: email@example.com. We will help you to get the updated shipping information.
Only regular priced items may be returned for a refund. Sale items can only be returned for store credit or exchange, if criteria for exchange, as listed below, are met.
Any items that are marked as "Final Sale" or "Sample Sale" are not eligible for return or refund. Options such as exchange or store credit may be available on a case by case situation.
Please feel free to contact us at firstname.lastname@example.org to check eligibility for return, refund and exchange of any item you purchased.
Returns within the U.S.
Due to the increasing shipping and packaging costs, any order eligible for free shipping at purchase ($150 or more in value or otherwise specified) will be charged a $10 flat fee in the event of return.
To receive an exchange or full refund
- The merchandise must be unused in its original packaging and condition
- Within 14 days of the delivery date, email us at email@example.com with your order number and request a return shipping label.
- Ship the merchandise to our facility within 30 days of the delivery date.
- Once we inspect the condition of returned item, we will credit any refunds applicable to the original payment method. Please note, depending on the bank or the payment method, it may take a few business days for the balance to show up in your account.
There are certain situations where only partial refunds or store credit are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery (not applicable to international returns)
We provide refunds only in exceptional cases, that being agreed by and at the discretion of the individual handling the return.
International customers are responsible for covering shipping costs for returning your item. You can contact our team for a return shipping label. The international return shipping costs are non-refundable and will be deducted from the refund balance of the returned item.
In the case of exchange, depending on where you live, the time it takes for your exchanged product to reach you may vary.
Proof of purchase
All items sold, online or in physical store, are accompanied by a receipt. To complete your return, we require the receipt or proof of purchase. In the situation where the receipt is missing for your purchase, please print proof of purchase from your order history on our website or email us at firstname.lastname@example.org to obtain a copy, before you ship any purchased item back to us.
Back-orders & Preorders
If you have selected an item that is out of stock & available for back-order or available for pre-order, when selecting the item, you are provided with a timeframe for shipping. By checking out and marking the 'I understand your terms' checkbox, you are stating you are aware and accepting of this timeframe for product shipment.
How am I refunded for a cancelled order?
If you cancel your order before it is processed, you will be reimbursed in the original form of your payment. If you paid by credit card, the same amount will be refunded back to your credit card. Depending on your bank, it may take a few business days for the refunded amount to show up on your bank statement.