How much does shipping cost?
Unless specified otherwise, we offer free standard shipping within the U.S.A and Canada for purchases above $200 before tax. For international shipping, additional costs would apply at your checkout.
How soon can I expect to receive my package?
Most of our orders are shipped within 2 business days of purchase. If you need your item(s) sooner and are within the U.S., please select an expedited shipping option, additional fees will apply. Any additional shipping costs are nonrefundable.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery yet.
Once your order is shipped, we estimate you will receive your order within 2-5 business days of its ship date. Please note additional time maybe needed if you are in Hawaii, Alaska, US Virgin Islands.
For international orders, additional time may apply depends on distance and weather.
Do you offer overnight shipping?
We are currently working on it, stay turned!
How do I track my order?
1. You can track your order with the tracking number in your order confirmation email.
2. You can also log into your account and check the order tracking number under “my historical order”.
3. Or you can easily reach out to us: firstname.lastname@example.org. We will help you to get the updated shipping information.
We offer a 30-day return policy for exchanges or refunds.
To be eligible to receive an exchange or refund, your item(s) must be unworn in original condition and packaging.
Your item(s) should be sent back to us within 14 days of receiving your order. Returns outside these timeframes may be accepted at our sole discretion.
To return your product, please use the included return label to mail your product back to our facility. Please fill out the return slip explaining the reason for your return and whether you would like to receive an exchange. A confirmation email of this shall be sent upon our receipt of the item for your records.
Disclaimer: any sale item is considered a final sale and is non refundable. If a final sale item is shipped back to us without previously being confirmed and authorized, unfortunately we are unable to accept the package and it shall be returned to the sender.
International customers are responsible for covering shipping costs for returning your item. Shipping costs are non refundable. Please note any customs/duty charges are the responsibility of the recipient, we do not include these costs in shipping as this is something which occurs at the point of arrival in the destination.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
For items of high value, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Proof of purchase
All items sold, online or in physical store, are accompanied by a receipt. To complete your return, we require the receipt or proof of purchase. In the situation where the receipt is missing for your purchase, please print proof of purchase from your order history on our website or email us at email@example.com to obtain a copy, before you ship any purchased item back to us.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
We provide refunds only in exceptional cases, that being agreed by and at the discretion of the individual handling the return.
Only regular priced items may be returned for a refund. Sale items can only be returned for exchange if requirement for exchange, as listed above, are met. Please feel free to contact us at firstname.lastname@example.org to check item availability before sending the sale item back for exchange.
Back-orders & Preorders
If you have selected an item that is out of stock & available for back-order or available for pre-order, when selecting the item, you are provided with a timeframe for shipping. By checking out and marking the 'I understand your terms' checkbox, you are stating you are aware and accepting of this timeframe for product shipment.
How am I refunded for a cancelled order?
If you cancel your order before it is processed, you will be reimbursed in the original form of your payment. If you paid by credit card, the same amount will be refunded back to your credit card. Depending on your bank, it may take a few business days for the refunded amount to show up on your bank statement.